Wednesday, February 17, 2010

Unbreakable Oracle documentation

Yes, that's the fact - everyone knowing the real situation will start Homeric laughter. It is down, down, down and down again. To be true sometimes it is also up and running. Unfortunately "sometimes" seems to be more and more rarely. Just now the popular entry point shows following:

Access Denied
You don't have permission to access "" on this server.
Reference #18.3c55293e.1266419217.19d36a

Interesting - is tooooo much to ask Oracle to provide just static htmls (OK there is advanced thing - search feature, however I could also easily use Google instead, at least it is less unbreakable ;) for its users continuously without interruptions more than not?
Or after the grand results of maintenance income there isn't any single $ left for an admin to monitor the resource? Or probably the last reliable box has gone to super functional and alike working MOS?

Chris Warticki in his blog wrote what to do if MOS is down then what? Unfortunately the blog now is (seems to be censored and) closed and for a little while pages are only accessible from google's cache. Most of the people in oracle-l list say they have downloaded oracle documentation locally in a recent discussion about oracle documentation. However it is bit odd for a company providing leading database of the world having income with nine zeroes being unable to provide simple html files without continued interruptions...

Probably that's the reason I more and more have to do something with SQL Server :)


Noons said...

It's been notoriously slow for me as well. Not quite totally out, but just slow as anything.

I've now taken to save locally the pdf manuals I use most often while going online only for the odd one here and there: overall, it's faster.

Once again, someone at Oracle has forgotten that all we want is to look at a manual.

We do not want a "rich multimedia" experience in the process, or a deep context-based stochastic search facility!

Just let me pick the manual's index: I know what I'm looking for, not them, and I know how to use an index!

Ah well, it'll happen...

SQLServer, eh? Join the club.

tec said...

Apparently, Oracle does NOT deem it necessary to buy into the same HA, Unbreakable Oracle propaganda that they try to sell to everyone else. For a multi-billion dollar company, the availability & functionality of Oracle's "My Oracle Support", online documentation and Oracle forums are a complete disgrace.